❓ Frequently Asked Questions
Q1 How can you guarantee payment security?
We support Trade Assurance Payments to ensure 100% safety for both parties during the transaction process.
Q2 How do I request support if a product fails during the warranty period?
Please email us with the PI number, serial number (S/N), and a description of the failure (with photos or video). Our after-sales department will provide a solution within 24 hours.
Q3 What is the efficiency of the built-in MPPT controller?
The built-in MPPT charge controller features a high efficiency of 95%, optimizing solar energy harvest for your battery system.
Q4 What battery voltages are compatible with this inverter?
The system is designed to work with 24V and 48V battery banks, providing flexibility for different solar system configurations.
Q5 Can I order a sample before placing a bulk order?
Yes, sample units for testing and quality evaluation are supported and welcomed.
Q6 What certifications does the inverter hold?
Our inverters are compliant with international standards including CE, SAA, ROHS, ISO9001, CCC, CQC, TUV, LVD, and VDE.
Zylo Solar
